Zipline FAQ

Booking online is the easiest way!

You may email us with your requests at or call us at (256)886-2517. We must have at least two participants booked to go zip lining.

Please remember that email is not secure and we do not recommend you emailing any credit card information to us. We hope to have online reservations soon!! If you have further questions, feel free to call us!

We have years of experience, and our guides are all CPR, Wilderness First Aid, and High Ropes Rescue trained. We meet or exceed all ACCT and PRCA guidelines. Our course is constantly checked and rechecked as well as inspected by an outside ACCT certified inspector. You will not find a safer or more experienced zip line canopy tour course in the United States (besides our other locations). Guaranteed!

Our course uses the Vertical Trek Innovations Continuous Belay System which allows for seamless transitioning between zip lines, bridges, high rope elements, platforms, and much more all while maintaining a life-rated connection. This continuous belay system holds the highest safety ratings in the industry and is trusted by over 500 zipline courses worldwide. Unlike many other belay systems, Vertical Trek Innovations does not allow accidental disconnects while on the course.

Learn more about our safety standards.

This is not a requirement but our guides work very hard to give you a safe and fun tour. Any tip you would like to give is greatly appreciated! Many of the guides are college students!

Don’t have cash but want to tip? At the end of your tour, you can ask our staff to add your desired tip amount to the card you made for the reservation.

We take Visa, Mastercard and Discover cards. Your card will be charged at the time of the reservation for the full amount. We do not take personal checks.

If you have 10 or more guests that want to come as a group, we give 10% off the regular tour rates. Groups must make one payment and not individual payments. Whomever books the group will be responsible for the group payment. You must get your group to reimburse you. Please remember that you will be charged for cancellations within the cancellation period and no shows.

This is an aerial adventure designed to help confront and overcome fears while providing thrills and fun. Please consider what this activity is and how you/your child might react to heights and challenges before purchasing a ticket.

Should you discover that a course is too much for you, you may opt out of completing it. However, please keep in mind that by booking your course you took the slot of another paying guest. The guides scheduled for your course still must be paid. As such, you will still be charged for the basic level plus a credit card processing fee. Thanks for your understanding of our “no go” policy.

Closed-toed shoes are a requirement. This means sneakers or boots with a full heal/back. No crocs, sandals, or “five finger” shoes allowed. People with improper footwear will not be allowed to go on tour and no refunds will be given.

Dress appropriately for the weather. Comfortable clothes are recommended. We zip line rain or shine so wear clothes you don’t mind getting a little wet or sweaty. You will be wearing a harness that goes around your waist and thighs so we recommend wearing clothes that will cover those areas. Short shorts and tube tops are not recommended. Please wear shorts under dresses or skirts. Wear layers in cold weather.

Secure long hair. You don’t want hair to get tangled in the equipment. Helmets are required so a low ponytail, bun, or braid is the most comfortable. It is permitted to wear thin bandanas or other head coverings under your helmet or even thin beanies when the weather is chilly.

Glasses and sunglasses can be worn. If you plan on taking them off during the tour, we recommend a strap. They may break if you put them in your pocket.

Do not wear loose articles of clothing, dangling jewelry, or large hoop earrings.

Bring ID. The payer must bring a photo ID and the credit/debit card used to make the reservation. Names on both the ID and card must match the name on the reservation.

You may bring a small backpack or fanny pack. You do not need to carry water as we will have water points along the tour. We can secure your car keys at the front desk. Leave all other items in your car or with a person not participating in the tour.

You may bring a phone, camera, or GoPro. We STRONGLY suggest you have them secured by a strap or otherwise. We are not responsible for lost or broken items. Our guides take FREE pictures of your tour so you can leave the camera behind!

Bring any necessary medication. Items such as inhalers, epi-pens, or nitroglycerine pills need to be with you and our guides need to be made aware of conditions requiring these types of medications.

Please arrive 30 minutes before your tour time to check-in.

All tours begin on time and cannot be held for late arrivals. No refunds will be given for late arrivals or missed tours. We will do our best to add you to a later tour if space allows. This is not guaranteed.

Please plan your travel time wisely and remember any zone and time changes.

Yes, Yes, Yes. We fill up quickly and if you do not make a reservation you will not be guaranteed a spot on the tours. It is not pleasant for you or us if you just show up and we can’t get you on a tour!

Requests for cancellations/transfers must be submitted via email. The easiest way to do so is to reply to your confirmation email. You may also email directly to

For cancellations/transfers at least 24-hours in advance: If you cancel at least 24 hours before your scheduled tour, you will receive a refund minus a $20 processing fee.

You can choose to transfer your refund to a gift card with a processing fee of $10. The rest of your refund will be applied to the gift card and is valid for 5 years. It it is your responsibility to schedule your future tour online or by calling us.

Under 24 hours all reservations are considered final, and no refund will be given. Much preparation is required, and expenses are incurred to accommodate each scheduled tour and due to limited space others have likely been turned away for your tour time. Please notify us as soon as possible if changes need to be made to your reservation.

We operate rain or shine except in severe weather. The safety of our guests is paramount, and tours will not run in local severe weather such as thunderstorms (close lightning) or high winds. However, tours will run in the rain and after a storm has passed. Weather may delay the start of a tour, but unless the weather is severe and expected to be so for an extended period, the tour will not be cancelled. Tour times may be delayed if a storm system pops up and is expected to pass through quickly, but the tours most likely will run.

Bad weather seldom results in cancelled tours. Unless you are called and informed of a cancellation on our part, assume your tour is a go. No refund will be given for a tour missed because of inclement weather unless we cancel the tour.

If we cancel your tour, a full refund will be given, or you may transfer to a different date at no charge.

Make sure you dress for the weather.

You must be at least 8 years old for the Level 1 tour. You must be 10 years old to continue on to the other tours. The minimum weight is 50 lbs for the Level 1 tour only. To continue on to the other tours, a guest must weigh at least 90 lbs minimum. We reserve the right to weigh anyone we think may be over the weight limits.

The maximum weights we allow are:
Females: 250 lbs.
Males: 285 lbs.

You must be able to climb stairs, have good balance capabilities, be able to walk on uneven terrain, and have full range of motion in your upper and lower extremities.

You must be able to control your speed of travel along the zip lines by resting your gloved hands on the pulley and cable systems. It is required that you are able to understand verbal instructions and to pull yourself along cables in case you lose momentum before reaching any said platform. You must be able to see our guides and recognize hand motions.

This is not recommended for those with moderate to severe heart and/or respiratory difficulties, recent surgeries, second or third trimester pregnancies or those with moderate to severe musculo-skeletal problems. This is considered a moderate to heavy physical workout!

FUN, FUN, FUN!!! You will be placed into our safety harness & helmet and given a 30 minute instruction session. Then your guides will take you up the tower and start your tour.

Reservations are preferred. Walk-ins will be placed on the next available tour. Available tour times are listed when booking.

Our staff is professionally trained and care about your safety very much. Screaming Eagle Aerial Adventures Park reserve the right to refuse anyone access to the tours if we feel it would be unsafe for you, our other guests, or our staff. Some examples of someone we might turn away would be a guest under the influence of drugs or alcohol, someone who is over the weight limits, someone that will not or cannot understand or obey the rules, and those who are physically unable to do a zip line canopy tour. We do everything in our power to get guests out on a tour and give them safe access to our tours. However, Screaming Eagle Zipline and Aerial Adventure park and their staff will have the final say on any participant going out or continuing on a tour. If we do not allow you to participate, please do not take it personal, your safety is our #1 priority.

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